We are the scale-up that builds the financial services and payment experiences that users love!

As a pioneer and leader in Open Banking & Open Finance, we enable our 230 customers (fintechs, banks, insurance companies, SaaS solutions) to deliver exceptional experiences through our banking and payment connectivity API.

Neo-banks, investment apps, payment solutions, credit platforms, software editors: our API enables innovators to make everyday finance ever simpler, smoother and more accessible.

With the support of the Investment fund PSG Growth Equity (raising $35M in 2022), our ambition is to become the leader in Open Finance in Europe.

Powens is a multicultural team with 130 employees from all backgrounds. Four values are at the heart of our success:

• We are bold: we are audacious and value risk-taking ⚔️
• We are committed: we are engaged and involved in our daily work 🎯
• We work as a team: individualities are at the service of the collective 🤝
• We strive for the best: thinking things over is part of our culture 🚀

Job Description:

As a CSM, you are in charge of customer retention and usage development when the customer is live on production.

Your missions:

• Be the reference contact for customers for project follow-up, and to ensure the transmission of information internally and externally.
• Analyze the end user experience and propose improvements, assist the client for end user adoption and analyze the traffic and usage ramp-up.
• Analyze results and performance KPIs, especially customer satisfaction. Carrying out periodic health checks to avoid churn.
• Develop a customer loyalty strategy to reduce churn.
• Share with customers additional or new features that will be helpful to grow their business.
• Identify additional needs that could lead to upsell / xsell opportunities
• Organize and manage steering & project committees

Profile and skills required:

• 3 to 5 years minimum of experience as a Customer Success Manager, in a SaaS software company (preferably a technical platform) or in an IT company
• Customer oriented with good communication skills, previous customer contact experience is a must
• Fluent French & English (written and spoken), another European language is a plus
• Comfort establishing credibility with key customer decision makers & influencers
• Needs and customer satisfaction oriented
• Methodical and rigorous
• Previous experience in Fintech/Digital Banking is a plus

What we offer:

• Attractive package
• 100% online health insurance (Alan),
• 25 holiday days + a minimum of 10 RTT days per year,
• Flexible remote working policy and IT equipments at your disposal,
• Swile meal ticket card (11€ per day),
• Office in the center of Paris (rue Beaubourg),
• Corporate events: team building, company parties, annual seminar ...
• Friendly working environment in the centre of Paris: Nintendo Switch, pastries...

Recruitment Process:

• HR phone interview
• Online interview with the Chief Revenue Officer
• Case study
• Cultural fit with the Head of Sales