The Operations Department aims to improve Powens' operational performance, ensuring availability of our products and internal applications and maintaining high security standards.

The department takes an active part in the management of strategic projects in support of other departments.

Several teams work together in this department

Ops Engineer: the Ops Engineers are responsible for creating production environments, ensuring the proper operation of our applications and the resilience of our infrastructure.

Customer Support Specialist: Customer satisfaction is their priority! Team members analyze customer bugs, evaluate problems and follow up on tickets until they are resolved.

Bugbuster: these are the developers whose mission is to ensure the proper operation of our API and the stability of our products. The team uses the woob framework on a daily basis and actively contributes to this open source project.

Operations: The team is responsible for the management of strategic projects from the definition of standards to the implementation & optimization of processes and tools.

Information Security is part of this team, and aims to implement technical and organizational measures to ensure the integrity and security of systems.

"There are multiple challenges: designing scalable and secure infrastructures, supporting developers on the transformation into containers of our applications and the provision of CI/CD tools.”

Find out more about his background and challenges in this interview

Information Security and Data Protection are key to Powens’ business, therefore the company has developed a strong security culture shared by all employees.

The security culture is based on the requirements of the international standard ISO 27001. Powens is in the process of obtaining certification to guarantee the highest levels of security.